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  • What is Raw Hair?
    Raw hair is 100% unprocessed hair collected from one donor. The hair is cut directly from a donor and wrapped into a bundle then added to a weft. Free from chemicals or fillers. This is the purest form of hair.
  • What type of hair is available?
    HAIR ORGIN: INDONESIAN DONOR: SINGLE DONOR TEXTURES AVAILABLE: STRAIGHT & NATURAL WAVE
  • How many bundles do I need?
    10’-14’ you will need 2-3 bundles 16’ & up you will need 3-4 bundles (depending on how full you like)
  • Can raw hair be colored?
    Yes! Our raw hair can be colored and bleached to multiple levels. However, we suggest you consult with a professional. Be sure to keep color treated hair conditioned and moisturized.
  • How long does the hair last?
    How you maintain the hair depends on the longevity of it. Treat it and care for it like you would with your natural hair. There is no expectation on our raw hair, it can last for years.
  • Does the hair shed?
    Any hair will shed, whether is it on your head or on a weft. Minimum shedding is normal, but there is no excessive shedding or drastic change in the hair.
  • Is maintenance required for raw hair?
    Yes! Be sure to keep the hair brushed/detangled, conditioned & moisturised. Don’t neglect it! Treat the hair as your own!
  • How long does shipping take?
    We ship via USPS. Shipping can take 3-5 business days once your order is shipped. Note: Processing times are different from shipping times. Processing can take 1-3 business days. (Unless information is incorrect or missing) Note: Top Tier Raw Hair collection is not responsible for late shipments due to holidays or weather delays.
  • Refunds or Exchanges?
    No refunds or exchanges. ALL sales are final
  • What if my package is lost/stolen?
    Top Tier Raw Hair Collection is not responsible for lost, stolen or damaged packages. If your package is lost, stolen, or damaged you will need to file a claim with USPS which will protect stolen, lost, damaged or mishandled orders. When a claim has been successfully processed and paid the customer will receive a replacement or store credit.
  • Do you ship internationally?
    International shipping is not available.
  • Is pickup available?
    We currently do not offer pickup.
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