Shipping can take 3 business days Note: Processing times are different from shipping times. Processing can take 1-2 business days. (Unless information is incorrect or missing) Note: Top Tier Raw Hair collection is not responsible for late shipments due to holidays or weather delays.

No refunds or exchanges. ALL sales are final

Top Tier Raw Hair Collection is not responsible for lost, stolen or damaged packages. If your package is lost, stolen, or damaged you will need to file a claim with USPS which will protect stolen, lost, damaged or mishandled orders. When a claim has been successfully processed and paid the customer will receive a replacement or store credit.

International shipping is not available.

We currently do not offer pickup.

Raw hair is 100% unprocessed human hair that is collected from one donor. It is not chemically treated, steam-processed, or altered in any way. The hair is cut directly from a donor and wrapped into a bundle then added to a weft. Free from chemicals or fillers. This is the purest form of hair.

HAIR ORGINS : INDIAN & INDONESIAN DONOR: SINGLE DONOR TEXTURES AVAILABLE: STRAIGHT, BODYWAVE, AND CURLY (Only straight available in Indonesian origin and multiple textures are available in Indian origin.)

INDIAN: all Indian bundles are naturally fuller than our Indonesian origin. 14’ 2-3 bundles is suggested 2 bundles=naturally full 3 bundles=thick and full. 16’ & up 3-4 bundles is suggested (depending on how full you'll like) 3 bundles=thick , maximum density, voluminous and full. 4 bundles=ultra thick,maximum density, voluminous and full. INDONESIAN : 14’ 2-3 bundles is suggested 2 bundles=naturally full with natural density and lightweight look 3 bundles=thick and full with maximum density 16’ & up 3-4 bundles is suggested (depending on how full you'll like) 3 bundles= naturally full 4 bundles=extra density and full

Yes! Our RAW hair can be colored and bleached to multiple levels. However, we suggest you consult with a professional. Be sure to keep color treated hair conditioned and moisturized.

Raw hair is 100% unprocessed human hair collected directly from a donor, with no chemical or steam processing. Raw hair is in its most natural state. Textures and color can vary slightly from bundle to bundle. Its thicker ,more natural, and long lasting with proper care. Virgin hair is 100% human hair that hasn't been chemically processed but may be steamed to achieve a uniform pattern. Soft , manageable, and easy to style.

There is no expectation on our raw hair, it can last for years. How you maintain the hair depends on the longevity of it. Treat it and care for it like you would with your natural hair.

MINIMUM shedding is normal but there is no excessive shedding or drastic change in the hair.

Yes! Be sure to keep the hair brushed/detangled, conditioned & moisturised. Don’t neglect it! Treat the hair as your own!

When you receive your bundles, they come clean, and washing is optional. However, if you choose to wash them, follow these tips to maintain their quality: Keep Bundles Intact: Always wash your bundles while they are still in their original bundle form to prevent tangling. Washing the bundles unraveled can cause excessive tangling. Use the Right Products: Use the recommended hair care products to keep your bundles nourished and in great condition. Gentle Detangling: Before washing, detangle with a paddle brush or open brush, starting from the tips and working your way up to the roots. Air Dry for Best Results: After washing, let your bundles air dry. If you need to blow dry, use a low heat setting to avoid damage.

Washing your bundles every two weeks is recommended. However, if you can go longer without a wash, that’s up to you—it's optional. Oil buildup can make your extensions feel oily, so once they start to feel that way, it’s time for a thorough wash. Remember, raw hair loves a good wash and a deep condition. Always deep condition the hair after washing it with a clarifying shampoo.

Always detangle your hair when it's dry, starting from the ends and working your way up to the roots. Avoid co-washing your bundles, as it can leave residue and prevent the hair from flourishing as it should. Co-washing can also weigh the hair down. Be sure to detangle your hair when you put on your bonnet, take it off, and throughout the day. Always use a paddle brush or an open brush for detangling.

Air drying your bundles is always the best option! If you can, air drying them is ideal, but sitting under a dryer or using a hair dryer is also a great choice. Using a good blow-dry spray before the hair dries is highly recommended as well.

Satin is the best way to protect your hair during bedtime. A satin bonnet or pillow case will protect your bundles, keep it silky and moisturised and prevent it from being dry.

The less products, the better. DO NOT drown your hair in products. Raw hair has a natural luster by itself when cared for the right way. A drop of serum is all you need sometimes. Recommended products 1. Its a 10 products( coily , regular, or keratin line) 2. Wella 3. Amika 4. Paul Mitchell tea tree 5. Pantene 5. Kenra products